Answer the following questions from 'No' to 'Definitely' as relates to your council's current I.T. circumstances. The CO3 Strategic Diagnostic tool will profile your strategic alignment to the priorities of Communications, Collaboration and Content and outline what solution will contribute to the completeness of those priorities.

Communication

Are delays in workflow due to “telephone-tag” or individual availability a problem in efficiency?

Is the old telephone paradigm no longer meeting expectations of your workforce or customers?

Does the separation of telephony, fax, voice mail, email, instant messaging and conferencing systems limit their effectiveness and increase administrative overhead?

Have promises of telephony integration with business applications led to failed expectations and diminished return on investment?

Do you have hot spots within your organisation where poor communication is blamed for operational failures?

Finding the right person to contact is impossible?

Collaboration

Do you have teams distributed between multiple locations?

Would integrating communications and collaboration with business processes provide benefits such as reduced frustrations, savings and business improvements?

Would immediate access to subject matter experts and specialist resources accelerate transaction completion?

Would removing the barriers for access to partners and suppliers reduce rework and delays or reduce logistics management and service delivery costs?

Might seamlessly involving parties across or outside the enterprise in secure team collaboration activities create efficiencies in such functions as service management, specialist focus groups or interaction with outside contractors in such areas as advertising, architecture, law or construction?

Do you have a mobile workforce that would benefit from being able to access and contribute to your information systems while in the field?

Content

Would access to a broader set of information and resources for contact centre representatives improve customer satisfaction?

Would the controlled access to enterprise content for self-service enhance the success of internal teams, external partners or customer service?

Would increased information availability for customer service specialists, field workers or mobile managers improve decision making, reduce transactional costs and accelerate business responsiveness?

Could efficient sharing of information and ideas reduce the cost and time in the creation of content and delivery of services?

Could the embedding of Unified Communications capabilities within information portals and business applications to connect with content authors, owners and stakeholders provide faster service or task completion?

Does your corporate information have to be entered into multiple systems?

Unable to find the right information to make key decisions?

Information is unable to be delivered at the speed of the business?

Overwhelmed with the explosion of content?